Mable is one of Australia's largest care marketplaces, where people with disability and older people choose 'who, when and how' they are supported and connect directly with independent support workers (sole traders). Founded in 2014. Unlike conventional providers that assign support workers, the person can view profiles, negotiate prices and book, while Mable provides identity verification, insurance and ISO 27001 security. Half of users are NDIS (disability insurance) participants, with voices such as 'it gave my mother back the freedom to do housework and get ready, and brought her to life.' It opens flexible work for workers.
C
NARRATIVE VALUE
Certainty
●●○ medium
●●○ medium
ABCDEFG
There is no confirmed −; independently verified + decide the position (C). No unreachable strike-through.= non-additive meter
As of: 2026-Q3Status: ActiveCeiling reason: The ACCC (Australian Competition and Consumer Commission) found that Mable, between November 2023 and August 2024, used unfair contract terms (e.g., a clause that could impose a minimum $5,000 penalty on a worker who kept contracting directly with a user within 12 months of leaving the platform) in breach of Australian Consumer Law (ACL); Mable admitted the breach and gave a court-enforceable undertaking (remedied). It unfairly restricted the rights of both vulnerable users (half of them NDIS participants) and sole-trader workers—a confirmed regulatory breach (remedied), hence ceiling C. The structural issue of care-work casualization via gig care also compounds it.
History2026-Q3CHistory grows each quarter
Mable Technologies Pty Ltd: Care and disability support the person chooses and connects to directly. The letter is C; certainty is medium. Unconfirmed concerns are placed under “Watching.” (As of 2026-Q3; estimate based on public information.)
Main narrative
One person’s story (N1)
+ before → after
A +N1 (one person’s story) will be added once an independent source is confirmed.
Positive / negative effects
+ effects
- Founded in 2014, one of Australia's largest disability/aged-care marketplaces. The person chooses their support worker, negotiates price and books directly, with identity verification, insurance and ISO 27001 provided. User voices such as 'it gave my mother back the freedom to do housework and get ready, and brought her to life' (though from the company's own site, discounted). It opens flexible work for workers.P4 Company site (discounted)
− effects (confirmed)
- No confirmed −.
Watching (unconfirmed; not counted in the assessment)
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Looking ahead (not included in the assessment)
- Policy response to mandatory NDIS registration; work on support quality ('everyday harm' materials).
A second look
The plus—the person's choice and autonomy and access to care, and flexible work for workers (People)—is real. But user testimony comes from the company's own site (discounted), and independent verification is thin. Weightier is the fact that the ACCC found a breach of Australian Consumer Law via unfair contract terms—disadvantaging both vulnerable users and sole-trader workers—which, even though remedied, marks the ceiling as a confirmed regulatory breach. The gig-ification/casualization of care work and the effect of price pressure on quality are also on watch.
Sources
Disability and aged care support platform amends unfair contract terms｜2025-06-12｜🔗
+ effectFind Local Support Workers for Disability and Aged Care｜2025-07-08｜🔗
2025｜
How to read this assessment
A Independently verified +, with no confirmed −
B Leans +, with independent backing
C Mixed. A confirmed − sets the ceiling, or much is unverified
D A serious confirmed − sets the ceiling
E A serious − reaches the core of the organization
F Serious and systemic, with little redeeming +
G Only extreme cases
Out of scope An entity whose core purpose is illegal
On hold Independent evidence is scarce on both + and −
- Reachable upper bound (ceiling): a confirmed − sets the ceiling, and independently verified + decide the position within it. + do not cancel out −.
- The weight of evidence is not symmetric: only confirmed − are counted; the volume of disputes or allegations goes under “Watching.” + are counted from independent evidence, while an organization’s own PR is treated as “reference.”
- Size is not value: scale is not used in the assessment. Matters that stay within money or competition—investors, shareholders, sanctions, trade secrets—are also excluded.
- The letter (assessment) and certainty (how reliable the information is) are separate axes.
This is a translation; the Japanese version is authoritative. The assessments here are generated automatically by AI based on published criteria. The operator does not alter individual results. Because they are AI-generated they may contain errors, and they are opinion and commentary, not statements of fact. Where evidence is insufficient, the entry is marked “On hold.” Requests for correction are accepted via the form.
Terms: Narrative Value = an assessment (A–G) of the distance between the story an organization tells and its reality / Ceiling meter = a visualization of the reachable upper bound / Watching = unconfirmed matters not counted / Protected stakeholders = people, animals, nature, and future generations. | Generated by: AI | As of: 2026-Q3 | Back to top